Returns

How returns work

If something isn't right, email us with your order number and what you'd like to send back. Items need to be unused, with yarn still in its original skein or ball.

Once it arrives we'll refund the item to your original payment method within 5 business days. Return shipping is paid by the customer unless we made a mistake, in which case we'll cover it and send a label.

What can't be returned

Digital patterns, fabric cut to order, and kits that have been opened can't be returned. Sale items marked "final sale" are final.

Start a return

1. Tell us. Email thefreshwaterpurl@gmail.com or use the contact form with your order number.
2. Pack it up. We'll reply with where to send it.
3. Refund. Once it arrives, we refund your original payment method.