Help
Frequently asked questions
The things people ask us most. If yours isn't here, just ask.
Do you ship outside the US?
Not yet. For now we only ship to US addresses, including APO/FPO. We hope to add more countries later.
How fast will my order ship?
Most orders ship within 1–2 business days. You'll get an email with tracking as soon as it leaves us.
Is there free shipping?
Yes: orders over $75 ship free anywhere in the US. Under that, it's a flat rate shown in your cart.
Will the colors look like the photos?
We photograph every colorway in natural light, but screens vary and hand-dyed yarn varies from skein to skein. If you need several skeins for one project, buy them together so they come from the same batch.
What is a dye lot, and does it matter?
Yarn dyed in the same batch is one dye lot. Skeins from different lots can look a little different side by side, so for sweaters and blankets, buy everything you need at once.
How do free patterns work?
Pop in your email on the Free Patterns page and we'll send the PDF straight to your inbox. You'll also hear when the next one comes out (you can unsubscribe anytime).
Can I return something?
Yes. Unused, unwound items can come back within 30 days. See our Returns page for the details.
I'm new. Where should I start?
Kits are the easiest way in: everything you need is in one box. Our Yarn Weight Guide also explains what all those yarn labels mean. And you can always email us; we love helping beginners.
Do you have a shop I can visit?
Not yet! We're online only for now. A real shop is a dream for later.